Isle of Wight Donkey Sanctuary - online shop terms and conditions
Who we are
Our website is operated by our Charity, Isle of Wight Donkey Sanctuary CIO (Charity Number 1159886), our online shop is operated by The Isle of Wight Donkey Sanctuary Limited, a company registered in the UK. All profits generated by the Limited company go towards the care and welfare of our Donkeys and other equines in our care.
Registered address – The Isle of Wight Donkey Sanctuary, Lower Winstone Farm, St John’s Road, Wroxall, Isle of Wight Po38 3AA
Company number – 03020657
VAT number - 206868390
Contact - info@iowdonkeysanctuary.org / 01983 852693
Our Products
We will take reasonable steps to ensure that all descriptions, prices and images are accurate although colours and sizes may vary slightly. All products are subject to availability.
Prices and Payments
All prices are in GBP(£), including VAT where applicable and purchases must be paid for in full at time of purchase, via debit/credit card. All debit and credit cards are handled by secure payment services.
Delivery
We only deliver within the UK and use Royal Mail. The standard delivery charge is £3.95 which is added to the cost of your order, unless your order is for £25 or more when delivery is free! Please note we cannot guarantee a delivery date or time.
Ordering process
When you place an order, you will get an email confirming receipt and another email to advise when your order has been despatched. For Gift cards you will receive an email with instructions on how to share the gift card with the recipient and how to redeem it.
Returns and Refunds
Under the Consumer Contracts regulations, you have 14 days in which to cancel your order, from the date of receipt of your item(s). If you wish to cancel your order you must return the goods at your own cost, sending the item(s) back to us in a secure package to the address above, ensuring you keep your proof of postage. Please contact us to make us aware of the return and we will refund your money within 14 days of receiving the returned item(s).
Should your item(s) be damaged or faulty, please return the item(s) to us within 30 days, and we will issue a refund within 14 days of receipt, plus the cost of postage.
Your privacy
We will never sell your data and we promise to keep your data safe and secure – please refer to our privacy notice for details about how we collect and use your data.
