Entry is free but donations are gratefully received upon arrival. Parking is also free. 

Yes, we offer free parking with enough space for 120 cars or 90 cars with space for coaches.

We are open 7 days a week, from 10am - 4:30pm.

From Monday 3 November 2025 to Friday 27 March 2026 we will be open 7 days a week, 10:30am to 3pm.*

*We will be closed Christmas Day, Boxing Day 2025 and New Year's Day 2026.

You can get to us by car by heading towards Ventnor/Wroxall with postcode PO38 3AA; by bus (the number 3 stops directly outside at the top of the drive and just across the road); or there is a Red Squirrel trail footpath that leads from Shanklin, and  runs directly through the Sanctuary.

Our main office is on site, in the cottage across from our café.

We are a free to enter sanctuary with nestled in over 55 acres of Isle of Wight countryside. We have over 100 animals on site, plenty of space to walk around, a café, a gift shop selling donkey related gifts. We also offer a unique Donkey Experience. 

There are some disabled parking places in our car park. There is also the option to bring a vehicle down to the café for those that cannot make it from the car park when access or animal movements allow. Wheelchairs and mobility scooters can be used on site but may require some assistance in certain areas of uneven or wet ground.

We have two wheelchairs available on site for your use. Please ask at Meet and Greet if you would like to use one. These wheelchairs are used at your own risk.

An accessible toilet is available in the cafe area.

Well behaved dogs are very welcome and are allowed in every area of the site, including the barns, shop, and the café, as long as they are kept on a lead.

We have accessible toilets with baby changing in the café. 

No smoking or vaping allowed anywhere on site.